Scale your customer service ops, not your headcount
Equip support reps with AI agents that handle the routine, freeing them to focus on conversations that build loyalty and retention.
Trusted by over 200,000 businesses globally
Unlock your team's potential
Your support team spends too much time on password resets, order tracking, and basic troubleshooting—while complex issues requiring judgment and empathy wait in the queue. DeepL Agent handles the routine work instantly, freeing your team to solve real problems and build customer relationships.
High impact workflows, from day one
Returns, refunds, and exchanges
Handling refunds usually requires a scavenger hunt across ticketing systems, CRM, and billing portals. DeepL Agent navigates these tools for you, verifying eligibility against your refund policy, issuing recommendations and preparing transactions so you don’t have to. Simply review the logic and approve—no manual data searching or custom integrations needed.
Customer inquiry & complaint resolution
Say goodbye to the hours of detective work across dozens of tools and databases needed to resolve a customer inquiry or complaint. DeepL Agent gathers interaction history and usage logs to get to the cause of an issue. You’ll get clear summaries and specific recommendations to make things right, so you never have to start from scratch.
Proactive customer outreach
Support isn’t just answering emails—it’s preventing them. DeepL Agent can spot red flags in product usage data before your customer even notices a problem. It prepares helpful outreach messages with a suggested fix, taking your team from reactive firefighting to proactive partnership that drives retention.
Eliminate the routine, elevate your team
Discover more ways DeepL Agent can help your team achieve even more.
Complex customer inquiry resolution
Cut your response time from more than 15 minutes to under 2, by letting DeepL agent monitor incoming inquiries and offer actionable suggestions with information synthesized from your support ticketing system, CRM, order management, internal knowledge bases, and more.
Omnichannel conversation continuity
Make sure context follows your customers as they move from chatbot to email, to live call. DeepL Agent provides reps with a single, chronological view of the problem, what steps have been taken, and suggestions on next steps based on information from your internal systems.
Automated ticket routing and triaging
DeepL Agent ensures your first-contact solutions are optimized with clear reasoning. Incoming tickets get to the rep with the best skillset, through customer message analysis, CRM querying for customer tier and history.
Post-interaction automation
Cut post-call work from 10 minutes to just seconds. DeepL Agent can automatically summarize resolutions in the ticketing system, update CRM fields, and create follow-up tasks after every call.
Quality assurance and performance analytics
DeepL Agent can analyze interactions to identify trends, skill gaps, and product friction points—providing objective coaching opportunities and data-backed improvement roadmaps.
Personalized product & service recommendations
Give your customers the best product and service recommendations with DeepL Agent’s help. Analyze support interaction context, pull customers’ purchase histories and product usage data, and leveraging internal product knowledge bases with ease.
The impact of AI-powered support
85%
reduction in average response time3x
increase in cases handled per representative40%
improvement in first-contact resolution60%
decrease in post-call administrative workWhy DeepL Agent?
Built for everyone
Automate even the most complex workflows without writing a single line of code. Describe what you need in plain language and DeepL Agent will break tasks down into steps and coordinate sub-agents to work in parallel without needing you to map every workflow and fallback scenario.
Fits with your tools
Start automating from day 1, not after a 6-month integration project. DeepL Agent works seamlessly across the tools and systems you already use. It uses a web browser to login and complete tasks on your systems—just like you would. No need for custom integrations or infrastructure changes.
Scales best practices
Standardize quality and scale proven operational procedures. DeepL Agent converts successful tasks and learnings into reusable templates that you can easily share with your organization.
"It's really interesting how that means people can work. Orchestrating twenty things instead of focusing on one task at a time is a completely different way of working. And it's been really exciting for us to think that through."
"It's kind of the missing link we need."
Enterprise-grade security & oversight
From the start, DeepL Agent was built with security, control, and oversight in mind. It meets the world’s most stringent security standards including EU AI Act and ISO 27001. You have control of every step with human-in-the-loop validation on critical tasks, full traceability, auditability, and monitoring.
- Enterprise-grade
- EU AI Act
- ISO 27001
More about DeepL Agent
Scale customer satisfaction, not your workload
How do you help teams find the right solution, quickly? Here’s how the right kind of AI can make a difference, so they can focus on solving real problems and building real customer relationships.
Webinar: Scale customer service operations without scaling headcount
To drive faster, higher quality resolutions modern support teams need more than just chatbots that deflect questions. Join us for an exclusive webinar on DeepL Agent, the AI assistant that can reason, plan and take action on your behalf across internal systems.
Start elevating your team today
Let's discuss how DeepL Agent can help your team handle more cases, faster, while improving customer satisfaction.
