Scale customer satisfaction, not your workload
Customer service teams can make or break a business. Because the real test comes when things don’t go to plan—when a customer needs advice, support, or resolution. This is where trust is built. And the customer is always right, after all.
But how do you help teams find the right solution, quickly? How do you keep customers satisfied when a single response can mean 15+ minutes spent jumping between product documentation, internal wikis, emails, help centers, and more —as tickets pile up and customers wait on the other end?
Spare a thought for the rep juggling requests across multiple channels, from email to chat to phone calls. Switching tools to process refunds, investigate complaints, track orders, and send follow ups, often all at once.
Now imagine if they had help. Less time spent navigating systems and switching between tools to piece together the information needed to resolve a case. More time spent on the issues that require judgment, empathy, and experience. More focus on solving real problems and building real customer relationships.
That’s where the right kind of AI can make a difference.
DeepL Agent: your new AI coworker
Free your team from the daily grind with an AI agent that doesn’t just chat, but takes action too. The DeepL Agent is unlike any other in that it’s built specifically for work, using a browser the same way you do to navigate across systems and complete tasks. No coding or integrations needed.
Just give it a task using natural language, and it’ll plan your entire workflow, from deciding what steps to take to achieve your goal, to finding and organizing information, analyzing data and solving problems. It also checks back with you for approvals and reviews where needed, logging every step for full transparency.
Anyone can use it to automate even the most complex workflows, all without writing a single line of code. And it's secure by design, meeting the world’s most stringent standards including EU AI Act and ISO 27001 certification.
DeepL Agent is powered by the same AI know-how that earned DeepL its reputation for world-class translation—faster, more accurate, and more intuitive than anything else on the market. Backed by a research team of over 120 PhDs and trusted by more than 200,000 organizations worldwide, including nearly half of the US Fortune 500, DeepL now brings that same standard of excellence to enterprise-scale automation.
But what does this look like in practice for customer service leaders looking to help their teams handle more cases, faster?
Boost productivity, not headcount
When it comes to customer service teams, there isn’t much DeepL Agent can’t help with.
The average rep handling an enquiry has five or more tabs open at any given time, often bouncing between six different systems and platforms. DeepL Agent cuts through that complexity by searching across systems to gather the information needed to resolve issues quickly and accurately.
Looking into a return, refund, or exchange? DeepL Agent can navigate between your customer service, billing, and account management platforms to piece everything together. It can even check eligibility rules, sharing a suggested resolution with you for approval along with the reasoning, before any action is taken. The entire workflow can be automated with you firmly in the loop.
Order status and tracking enquiries are another major drain on time. They’re among the most common questions customers ask, yet add little to building meaningful relationships. Instead of copying tracking numbers into carrier websites or cross-referencing warehouse systems, reps can rely on DeepL Agent to do it for them. For example, it can monitor shipping carriers and inventory databases for real-time updates, then draft personalized responses with delivery estimates and live tracking links.
And that’s just the start. DeepL Agent can help optimize customer service more broadly—maintaining conversation continuity across channels, supporting multilingual communication and localization, and automating tasks like knowledge management, quality assurance, and sentiment analysis. By bridging systems that don’t typically talk to each other, DeepL Agent delivers it all as part of a frictionless, more efficient customer experience.
The result? A win-win situation for both reps and customers: less repetitive tasks, faster resolutions, and more time spent building stronger customer relationships.
Put the customer back into customer service
With DeepL Agent on-side, customer service teams are free to focus on making the right call and building better customer relationships. By having the headspace to listen and empathize, they can get back to all the things that made them want to be customer-facing in the first place.
No more jumping between different systems, or juggling 5+ tabs at once. A clearer desktop means a clearer headspace. Declutter your workflow and direct your efforts toward conversations that build loyalty and retention.
Ready to wave goodbye to the routine? Learn more about what DeepL Agent can do for customer service teams and explore live demos here.