DeepL GmbH ("DeepL") collects and uses your personal data strictly in compliance with the provisions of GDPR and BDSG. We would like to inform you in the following about the nature, scope and purposes of the collection and use of personal data. This information can be accessed at any time on our website at www.deepl.com.
The data controller responsible for data processing pursuant to the GDPR, BDSG, other data protection laws applicable in the member states of the European Union, and other regulations relating to data protection is:
If you have any questions or concerns about privacy, please contact privacy(at)deepl.com.
DeepL's Data Protection Officer can be contacted at dhpg IT-Services GmbH, Bunsenstr. 10a, 51647 Gummersbach, attn. Dr. Christian Lenz, via e-mail to privacy(at)deepl.com or by telephone at +49 2261 8195 0.
Data protection applies to personal data as defined by the GDPR, i.e. all information relating to an identified or identifiable natural person. An identifiable natural person is deemed to be a natural person who can be identified directly or indirectly, in particular by means of assignment to an identifier such as a name, an identification number, location data, an online identifier or to one or more specific attributes. Usage data is data that is necessary in order to use our website, such as the start, end and extent of the user's website usage.
When you visit our website, www.deepl.com, your device automatically transmits certain data for technical reasons. The following data is stored separately from all other data you may send us:
This data is stored for purely technical reasons and is not linked to a specific person. The data relating to website access are used for error analysis, ensuring the security of the systems, logging access to paid services (e.g. DeepL Pro), and to improve our translation service. The full IP address is stored for a maximum period of 14 days in order to achieve the specified purposes.
When using our translation service, please only enter texts that you wish to transfer to our servers. This is necessary in order for us to produce the translation and offer you our service. We store your texts and the translation for a limited period of time to train and improve our translation algorithm.
If you make corrections to our proposed translations, these corrections are also forwarded to our servers to verify the accuracy of the corrections and, if necessary, to update the translated text to reflect your changes. We also store your corrections for a limited period of time to train and improve our translation algorithm.
Please note that our translation service may not be used for texts containing personal data of any kind.
When using DeepL Pro, the texts or documents you submit will not be permanently stored and will only be kept temporarily, to the extent necessary for the production and transmission of the translation. Once you have received the translation, all submitted texts or documents and their translations will be deleted. When using DeepL Pro, your texts will not be used to improve the quality of our services. For further details, please see our DeepL Pro General Terms and Conditions.
Please note that DeepL Pro may generally not be used for texts containing personal data of any kind. If, when using our products, you wish to transmit personal data to DeepL, please refer to section 8.1.3 of the DeepL Pro General Terms and Conditions.
If you have any questions for our Sales Team, we offer you the opportunity to contact us using a form provided on the website. This form requires you to provide a valid e-mail address and your name so that we know from whom the inquiry originated and so that we can respond accordingly. Your telephone number and the company name can be provided voluntarily.
If your inquiry is aimed at the conclusion of a contract, Art. 6 para. 1 sentence 1 lit. b) GDPR provides the legal basis. In this case we will store your data for the duration of the statutory retention periods.
The processing of data used to contact us is carried out in accordance with Art. 6 para. 1 sentence 1 lit. a) GDPR on the basis of your voluntary consent. This personal data will be deleted automatically no later than 90 days after your request has been processed.
You have the option to register at DeepL. In order to ensure that you can log in, the following personal data will be stored:
If you entered the data, the following information will also be stored:
We process this data in order to initiate or fulfil a contract pursuant to Art. 6 para. 1 sentence 1 lit. b) GDPR.
If, following registration, no order is placed, we will store your data for one month and then delete it. If an order is placed, we will store the data for the duration of the contract period and subsequently, if necessary, for the duration of any statutory retention periods.
When signing up for DeepL Pro, the following personal information is stored and processed for purposes of billing and contract fulfilment:
In order to process payments, we forward the necessary payment data to our authorized bank and payment service provider: Stripe Payments Europe Ltd, Block 4, Harcourt Centre, Harcourt Road, Dublin 2, Ireland. Further information on Stripe's data protection policy can be found at: https://stripe.com/de/privacy#translation. Where necessary, Stripe will also transfer the data to Stripe, Inc. in the USA. Stripe, Inc. is certified under the EU-US Privacy Shield.
We process this data for the purpose of contract fulfilment pursuant to Art. 6 para. 1 sentence 1 lit. b) GDPR. The data will be stored for the duration of the contract period and subsequently, if necessary, for the duration of any statutory retention periods.
We use "cookies" to provide you with a variety of functionalities and to improve your user experience. Cookies are small text files that are stored on your computer via your browser. If you do not wish to receive cookies, you can disable the storage of cookies on your computer by changing the browser settings accordingly. Please note that if you disable cookies, website functionality and the range of website features may be impaired.
In particular, we use the following categories of cookies:
The following table lists the different types of cookies and similar technologies that may be used on our website. Our cookies are stored in your browser until they are deleted or, if it is a session cookie, until the session has expired. You have the option to revoke your consent for the use of "Performance" and "Comfort" cookies directly in each respective category.
With the exception of the third-party cookies from our payment service provider Stripe (see explanatory notes in section 8), the information generated by cookies relating to the use of this website is transmitted to our servers within the EU; this is the only place it is stored. This information is not disclosed to third parties.
Overview of the cookies used by DeepL:
|Site localization||IDil||DescriptionStores the interface language selected by the user.||TechnologyCookie||Expiry1 month||OwnerDeepL|
|Site localization||IDi18nextLng||DescriptionStores the interface language selected by the user.||TechnologyLocal Storage||ExpiryPersistent Data||OwnerDeepL|
|Privacy Settings||IDprivacySettings||DescriptionStores the user's cookie-banner decision. You can change the settings here.||TechnologyCookie||Expiry12 months||OwnerDeepL|
|Translator||IDLMTBID||DescriptionUsed to guarantee the origin of a request to the translator and protect from malicious visitors. This ensures that the service is not compromised for the remaining visitors.||TechnologyCookie||Expiry6 months||OwnerDeepL|
|Translator||IDLMT||DescriptionStores settings made explicitly by the user. E.g. preferred translation language or entries in the glossary.||TechnologyLocal Storage||Expiry1 month||OwnerDeepL|
|Discovery and Onboarding||IDclickOnWordHint, LMT_MessageBox, onboardingData, showAppOnboarding, AppOnboardingInfo||DescriptionStores if the user has on-boarded with features to ensure that onboarding prompts are only displayed once.||TechnologyLocal Storage||Expiry1 to 6 months||OwnerDeepL|
|Checkout Process||IDFurther details about Stripe 3rd party cookies can be found under https://stripe.com/cookies-policy/legal.||DescriptionFraud detection and security for check-out and payments. This cookie is only set if you enter the checkout process or view your account payment information.||TechnologyCookie (3rd party)||ExpirySession to 2 years||OwnerStripe||Privacyhttps://stripe.com/privacy|
|Checkout Process||IDuserCountry||DescriptionStores the user's selected country during the checkout process.||TechnologyLocal Storage||ExpirySession||OwnerDeepL|
|Checkout Process||IDnewpro-checkout||DescriptionStores the user's selected DeepL Pro plan during the checkout process.||TechnologyLocal Storage||Expiry7 days||OwnerDeepL|
|DeepL Pro-User Login/Session||IDdl_session||DescriptionStores users login token to keep the user logged in on the site. Permanently stored when "remember me" is selected during the login, or expires after 30 minutes of inactivity if not.||TechnologyCookie||Expiry100 years||OwnerDeepL|
|DeepL Pro-User Login/Session||IDdl_logoutReason||DescriptionWhen you get logged out accidentally, we will help you with an error message. We use this cookie to deliver this message to you so you can prevent this problem in the future.||TechnologyCookie||ExpirySession||OwnerDeepL|
|DeepL Pro-User Login/Session||IDep||DescriptionIp-Based Enterprise Account login token. Checked once per session and deleted afterwards.||TechnologyLocal Storage||ExpirySession||OwnerDeepL|
|DeepL Pro-User Login/Session||IDuser||DescriptionStores the display name of logged-in users to display their name. Deleted if the user logs out.||TechnologyLocal Storage||Expiry7 days||OwnerDeepL|
|Release process||IDreleaseGroupId, releaseGroupMemberships||DescriptionUsed for gradual, controlled releases to ensure stability, quality and performance of our service and infrastructure.||TechnologyLocal Storage||Expiry1 month||OwnerDeepL|
|Session ID||IDdap.sid, dap.sid_updated||DescriptionSession ID and timestamp. Automatically deleted after 30 minutes of inactivity.||TechnologySession Storage||ExpirySession||OwnerDeepL|
|App Privacy - only for DeepL Apps||IDappPrivacy||DescriptionSaves the user's decision not to save the translation texts.||TechnologyLocal Storage||ExpiryPersistent Data||OwnerDeepL|
|App Privacy - only for DeepL Apps||IDdata-use-prohibited||DescriptionThis cookie is used to completely disable tracking in the app if the user has enabled this option in the app.||TechnologyCookie||Expiry20 years||OwnerDeepL|
|App Usage Statistics - only for DeepL Apps||IDappUsageStats||DescriptionRemembers when the user last used the app.||TechnologyLocal Storage||ExpiryPersistent Data||OwnerDeepL|
|User Tracking||IDuid||DescriptionFirst-party user identifier.||TechnologyLocal Storage||Expiry12 months||OwnerDeepL|
|Product information||IDapiDocsVisited||DescriptionStores whether API documentation has been visited to help users select the correct package at checkout.||TechnologyLocal Storage||ExpiryPersistent Data||OwnerDeepL|
This data is stored for purely technical reasons and is not linked to a specific person. Data relating to access is used for error analysis, ensuring system security, logging access to paid services (e.g. DeepL Pro), and to improve our translation service. Due to a legitimate interest in achieving the listed purposes, the full IP address will be stored for a short period of time, not exceeding 14 days.
Your texts will be sent to DeepL for translation. This, however, only takes place when you explicitly request a translation in the App.
The data is processed for the purpose of fulfilling the contract pursuant to Art. 6 para. 1 sentence 1 lit. b) GDPR.
We offer you the opportunity to apply for a position at DeepL via our career page, the integrated career portal or by e-mail. This digital recruitment process means that your application data is collected and processed electronically in order to complete the application procedure. The personal data you provide will be used exclusively for processing your job application. Your personal data will only be passed on or otherwise transferred to persons involved in the recruitment process.
If, following the recruitment process, an employment contract is concluded, we will store your personal data as part of your personnel file for the purpose of standard organisational and administrative procedures, in compliance with the more extensive legal obligations.
In the event that we reject an application, we will automatically delete the data transmitted to us three months after notification of rejection. The data will not be deleted, however, if legal regulations, e.g. due to the burden of proof under the (German) General Act on Equal Treatment (AGG), require that the data is stored for a longer period of up to four months or until the conclusion of legal proceedings.
The legal basis for the processing of your application data is Art. 88 para. 1 GDPR in conjunction with § 26 para. 1 BDSG.
If you expressly agree that your data may be stored for an extended period of time, e.g. for inclusion in our internal applicant pool, the data will be continue to be processed subject to your consent. The legal basis in this case is Art. 6 para. 1 sentence 1 lit a) GDPR. However, you may of course revoke your consent at any time with effect for the future.
In order to process candidate and application data, the data will be passed on to the service provider Recruitee B.V., Keizersgracht 313, 1016 EE Amsterdam, The Netherlands, which is responsible for operating the application system. For more information on data protection at Recruitee, please visit: https://recruitee.com/de/privacy.
All connections to our website are protected with state-of-the-art encryption technology. The level of protection always depends on the encryption supported by your Internet browser. You can tell whether an individual page of our website is transmitted in encrypted form when the key or lock symbol in the lower status bar of your browser is locked. We also use suitable technical and organisational security measures to protect your data against accidental or deliberate manipulation, partial or complete loss, and destruction or unauthorised access by third parties. Our security measures are continuously improved in line with the latest technological developments.
The following rights have been granted by European Union directives and regulations. If you wish to exercise any of the rights listed below, please contact us at the above address.
You also have the right to lodge a complaint with a supervisory authority concerning the processing of your personal data, such as the supervisory authority for data protection that is responsible for us: Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen, Kavalleriestraße 2 - 4, 40213 Düsseldorf, E-mail: firstname.lastname@example.org.
Last update: June 2020