Take your customer support global
Meet your customers — in their language
Doing business around the world means having customers with multilingual communication needs. To cater to an international audience, your customer support team needs access to:
Best-in-class translation
DeepL is an AI translator with unbeatable accuracy. Improve customer relationships and satisfaction without the worry that you’ll be misunderstood by customers.
Faster processes
Quickly scale to support non-native languages by using DeepL for accurate and human-sounding translations. Use the DeepL API to power your chatbots with real-time translations, making it more efficient than ever to respond to chats and emails. Translate FAQs for your customers with single click.
Standardized terminologies
DeepL’s glossary feature allows your team to standardize translations for company- and industry-specific names and phrases. No matter the language, product naming conventions can remain consistent.
Flexibility
Empower your agents to quickly translate text or files without losing original formatting. Switch between formal and informal tones, depending on the situation. DeepL’s web translator and browser extensions help your team respond seamlessly to emails or chat communication.
Features that fit your needs
Data security. We keep your company and customer data confidential. DeepL Pro subscribers enjoy maximum data security, and all texts are deleted after translation. Teams with 50+ subscriptions have access to SSO, keeping employee login credentials safe. DeepL is compliant with EU-GDPR and our data centers are ISO certified.
Billing flexibility. DeepL Pro users can choose between monthly and annual billing.
Dedicated support.The DeepL Support team is always there to assist you, and we offer dedicated support for your teams.
"DeepL helps us operate with a global, multi-lingual user base. It's not as good as having someone who actually speaks the language, but honestly, DeepL is darn close. Translations (both incoming and outgoing) are surprisingly natural."
- Jacques R., Customer Success Manager
Use our API to further enhance how you translate
Customize and improve workflows
- Build a custom add-on for your customer support platform so your team can translate without leaving their tool.
Efficiently translate your help center content into key customer languages.
Zendesk integration
Handle Zendesk customer support tickets with ease thanks to our browser extension. This integration lets you translate singular messages, entire conversations, and live chats, as well as write to customers in multiple languages. Here’s how to get it:
- Download the browser extension available on Chrome, Edge, or Firefox.
- Log in to your DeepL Pro Advanced or Ultimate subscription.
- Navigate to Zendesk and it will work automatically.
- Uninstall the old Plugin if you were previously using it.
