DeepL & ServiceNow by Coforge: Real-Time Translation for IT Service Delivery

This webinar will be delivered in German. Are language barriers causing miscommunication between stakeholders and hindering customer experience? Tune into this 30-minute live webinar as we demonstrate how Coforge's DeepL Translator Service Spoke enables real-time, high-quality translation directly within ServiceNow, powered by DeepL's advanced AI.

See a live demo of how enterprises can instantly enhance communication across ServiceNow forms and activity streams, ensuring seamless multilingual IT service for improved accuracy, agent efficiency, and user experience.

  • 2025年10月15日水曜日, 9:00 UTC
  • オンライン

講演の内容

  • How Coforge's TMLabs Service Spoke utilizes the DeepL API to enable real-time, high-quality translation within ServiceNow.
  • Practical applications for automating translation of IT support tickets, incident notes, and knowledge base articles.
  • Strategies to improve agent efficiency and enhance global user experience in IT support.
  • How to reduce language barriers for international support operations directly within ServiceNow.

Coforge - TMLabs Service Spoke

Coforge - TMLabs Service Spoke provides specialized integrations for ServiceNow. It leverages the DeepL API to facilitate real-time, high-quality translation, enabling the automatic translation of critical IT service content like support tickets, incident notes, knowledge base articles, and chat communications directly within ServiceNow. This leads to seamless multilingual IT service delivery, boosting agent efficiency and improving the global user experience.

講演者の紹介

Christian Zyweck

Solutions Architect, Coforge

Vi Bui

Senior Solutions Consultant, DeepL