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The future of finance speaks your language

Get insights from 1,500 financial services professionals on how AI is reshaping the multilingual customer experience—and the final steps to delivering personalized communication at scale.

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The multilingual CX challenge is bigger than ever

Global reach doesn’t always mean global fluency.

61% of finance professionals say cross-border activity now makes up half their daily workload

4 out of 5 say their firm struggles to hire staff who can communicate effectively across languages and regions

85% report that language barriers slow down customer-facing activity

AI is being fast-tracked in three key areas

Here's where it'll dominate by the end of the year:

Standardized communication

81%

will use AI to deliver consistent, multilingual messages across markets.

Complex Interactions

80% 

will use AI to handle high-value customer conversations via chatbots, email, and more.

Internal collaboration

80%

will use AI to simplify cross-border projects and bring the best talent together.

These are the top 5 reasons CX teams use AI

The multilingual customer journey has never been so efficient.

16%

Improving service quality and speed

12%

Streamlining internal workflows and approvals

12%

Reducing workload and manual translation tasks

11%

Enabling multilingual collaboration across teams

11%

Improving training and onboarding materials

But shadow AI is the ticking time bomb

Rapid growth is leading to a worrying lack of oversight.

65%

say employees are using their own AI tools with customers.

64%

have experienced errors or misunderstandings from inaccurate AI translations.

65%

say general-purpose AI often mistranslates industry-specific terms and financial jargon.

Specialized Language AI is the game-changer

It's tailor-made to meet the demands of a highly-regulated global industry.

Local

Deliver fast, accurate translations that build strong relationships.

Human

Capture tone and cultural nuance to create lasting connections.

Trusted

Protect every interaction with compliance and security standards.

Trusted by leading financial service firms