Amiran Chyb
Staff Technical Product Manager, DeepL Voice
DeepL Voice API is here. Solving Language Friction in Customer Support
When customers and agents don’t share a language, urgency turns into friction—longer handle times, more transfers, and avoidable escalations. As support interactions become more time-critical, language coverage through staffing alone no longer scales.
In this webinar recording, we explore why real-time voice translation is becoming essential for customer support, business process outsourcing (BPO), and contact centers, and how it changes the economics and experience of multilingual service. Hear from the team who built DeepL Voice API, followed by real-world use cases that show how teams can use live speech translation inside existing support workflows.
This webinar is intended for: Customer Support leaders, Contact Center & Business Process Outsourcing teams, Product Managers, and IT leaders
- Time: 43 minutes
- On Demand
- English
What you’ll learn
- Why real-time voice translation matters now for customer support and Business Process Outsourcing
- How language friction impacts handle time, transfers, and customer trust
- How real-time speech translation can be integrated into contact center tools
- Practical use cases for multilingual support at speed
Meet the speakers
Frequently asked questions
Ja, dit webinar is geheel gratis.
Na uw aanmelding ontvangt u een e-mail met een link om deel te nemen aan de sessie en de mogelijkheid om het webinar aan uw agenda toe te voegen. U ontvangt kort voor aanvang van het webinar een herinnering per e-mail.
Absoluut! Aan het einde van de sessie is er een live vraag-en-antwoordronde waarin u rechtstreeks vragen kunt stellen aan onze sprekers.
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Watch On Demand
Register now and join us in breaking down language barriers everywhere.